Does the news of Aviva’s introduction of new schemes/initiatives evoke emotions any more?  Well, that depends on the news receiver but it seems innovations at regular intervals have become synonymous with Aviva. Whatever it is, Aviva simply despises to leave its aficionados in the lurch and this time also the same tradition does continue. Aviva plc has introduced a series of online guides intended for bringing brokers up to speed on the group’s claims process, in order that they can let policyholders know what to expect in the event of a claim.

Let’s give a glance on the series of six guides. This does include “The Little Book of Claims”, which does exemplify Aviva’s overall claims service. The “Little Book” is accompanied by five guides providing details for a specific class of business and these are commercial motor fleet, commercial property, liability, personal motor and personal property. Each guide includes contact information and a checklist to ensure the right information is provided during the first call to a claims expert.

Speaking on this novel initiative, Felicity Corrigan, Claims Propositions Manager of Aviva, states, “The new claims guides provide everything a broker needs to help them explain the process in a clear and concise way to their clients as well as providing more in depth information for brokers.” “This includes details of key contacts, information on our network of suppliers and repairers, how we manage them, the guarantees the customers get when they use them, and how we’ll look after customers from the first call right through to settlement,” adds she.

Aviva plc is by and large a British insurance group and is also the fifth largest in the world. As per records, it happens to be the largest insurance services provider in the UK and the second-largest insurance group in Canada operating as Aviva Canada. It is one of the leading providers of life and pension products in Europe and has a presence in 28 countries worldwide.